Membership

Recruit and retain members and engage members in the community.  

Download the Membership Chapter of the Playbook

Need help with Membership?

AIA National staff are available to help.  We are available to answer questions, brainstorm a strategy, or help you leverage national content, expertise, and program resources so that you can maximize your components successful delivery of services in this core service area.

Membership Leadership
Wanda Chambers-Steinberg, PMP
Director, Membership Engagement
(202) 626 7584

Christina Thomas
Director, Membership Operations
(202) 626 7392

Steve Broadwater
Director, Membership Strategy
(202) 626 7356

Steven Bell
Director, Membership Reporting & Billing
(202) 626 7593

For Additional Assistance

Kiwani Cooper
Associate, Membership Operations
(202) 626 7488

Veletta Crawford
Associate, Membership Call Center Operations
(202) 626 7581 

Jacqueline Der
Specialist, Billing & Collections
(202) 626 7393

Kathleen Detgen
Manager, Membership Operations
(202) 626 7565

Dana French
Sr. Manager, Membership Call Center Operations
(202) 626 7424

Betteenia Hillman
Associate, Membership Call Center Operations
(202) 626 8047 

Alison Karfeld
Associate, Membership Call Center Operations
(202) 626 7454

Jeffrey St. Germain
Associate, Membership Operations
(202) 626 7477

InfoCentral
Member Services
(800) 242 3837, Option 2 for InfoCentral

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