Membership

Recruit and retain members and engage members in the community.  

Membership

This information is being provided as a resource and is intended for AIA purposes only. It should not be shared or otherwise distributed outside of AIA.


Accreditation Requirements

  

Requirement 1: Conduct retention and recruitment efforts annually to communicate the value of membership and to ensure a healthy membership base.

Documentation: Describe the component’s member recruitment and retention activities. Provide samples of materials used to reach out to members for this purpose (for example: outreach to prospect lists, outreach to lapsed or terminated members, visits to firms, and similar activities).

Primary resources:

Membership operational resources
Member benefits guide

Secondary resource:

What do I get for my membership dues?
2022 Dues Adjustment FAQs

  
Requirement 2: Welcome all new members and engage with members of all types found in the component, to foster active participation in component activities.

Documentation: Describe the component’s activities to engage members at each stage represented among your membership: (1) Associates, (2) Architects, (3) International Associates, and (4) Fellows. Also describe activities to recognize and engage all new members and those who are newly licensed. Provide a description and examples of component communications or activities to specifically engage each of these categories of members.

Primary resources:

Membership Engagement (2017)
Member engagement handbook (2017)
Engagement and Customer Service Best Practices Webinar (2017)

Secondary resources:

Member dues and renewals
Talking membership: 25 terms every association pro should know


Requirement 3: State and local components only: Seek member feedback through meetings, focus groups, surveys, or another assessment method at least once every three (3) years. Components are encouraged to partner on this activity with other components in their state.

Documentation: Provide a summary of member feedback received from these assessment activities and
state when the research was conducted.

Primary resource:

Sample member survey



Requirement 4: International components only: Seek member feedback through meetings, focus groups, surveys, or another assessment method at least once every three (3) years.

Documentation: Provide a summary of member feedback received from these assessment activities and state when the research was conducted.

Primary resource:

Sample member survey



Need help with Membership?

AIA National staff are available to help.  We are available to answer questions, brainstorm a strategy, or help you leverage national content, expertise, and program resources so that you can maximize your components successful delivery of services in this core service area.

Membership Leadership

Mike Skiados, CAE
Managing Director, Membership Strategy & Services
(202) 626 7437

Christina Thomas
Sr. Director, Membership Operations
(202) 626 7392

Steve Broadwater
Director, Membership Strategy
(202) 626 7356

Customer Success

Praveen Patel
Sr. Vice President, Technology
(202) 626 7522

Bryan Lipps
Sr. Director, Agile Product Owner (Component Web Experience)

Brian McLaren, AIA, CAE
Sr. Director, Agile Product Owner (Fonteva)
(202) 626 2561

Wanda Chambers-Steinberg
Director, Product Operations
(202) 626 7584

For Additional Assistance

Veletta Crawford
Associate, Membership Call Center Operations
(202) 626 7581 

Jacqueline Der
Manager, Membership Billing
(202) 626 7393

Kathleen Detgen
Manager, Membership Collections and Training
(202) 626 7565

Dana French
Sr. Manager, Membership Call Center Operations
(202) 626 7424

Betteenia Hillman
Associate, Membership Call Center Operations
(202) 626 8047 

Alison Karfeld
Associate, Membership Call Center Operations
(202) 626 7454

Member Services
(800) 242 3837, Option 2 for Member Services

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