Frequently Asked Questions

Your login credentials are the same username and password you use for AIA.org. If you have forgotten your login information, or need assistance, please contact us here.

Click on the pencil icon next to Contact Details section of your profile page.

Navigate to your profile page:

Select the My Account tab > Choose Privacy Settings from the drop-down menu.

You will be able to configure what type of information is visible, and to whom it's visible to here. Don't forget to click the Save Changes button at the bottom of the page to update your settings.

Click the Network or Directory link found in the main navigation bar. The directory lets you search for other users based on:

Click Add as contact on either the right of the search result when searching in a directory, or under the profile picture on the individual's profile.

Creating this virtual address book makes it easy to send messages your contacts throughout the community site to: stay in touch, ask questions, or even build a referral network.

Additionally:

• When viewing another member’s profile, you’ll be able to see any contacts you have in common.

• You can also choose to let your contacts view certain personal profile demographics that others cannot.

Communities allow you to participate in discussions and share resources with other members.

Go to Communities in the main navigation bar. Select My Communities to view the communities you currently belong to.

Select Manage your communities on: the home page of any community, All Communities page, My Communities page, or the communities tab on your profile page. Check the community you wish to join, and click save.

Note: Changes made on this page will reflect 15 minutes, but may take 24 hours.

Navigate to your profile and click on the My Account tab. Choose Community Notifications from the drop-down menu. On that page, you can view and control your subscription options.

For each discussion, you have the following delivery options:

• Real time: sends an email every time a new message is posted.

• Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.

• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

• Consolidated Digest: Allows you to combine multiple communities into one notification email.

Select Manage your communities on: the home page of any community, All Communities page, My Communities page, or the communities tab on your profile page. Uncheck the community you wish to leave, and click save.

Note: Changes made on this page will reflect 15 minutes, but may take 24 hours.

To respond to a discussion post, please navigate to the discussion post and click Reply to send your message to the entire community. To send a message to the only author of the post, please select Reply Privately (located in the Reply drop-down). We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

On the site, go to Participate > Post a message. From an email for a particular discussion group, you can use the Post Message link located at the top of the discussion email. Each community also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email.

If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the My Account tab. Choose Community Notifications from the drop-down menu. Select the Plain Text format option for each of the discussions you are subscribed to.

Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.

Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the Discussions tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.

If you know which library the resource might be located in, find the affiliated community via the My Communities page. Click through the community's landing page, then click on the Library tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

The libraries are populated in two ways:

• When you include an attachment in a discussion post, the system automatically places it in the affiliated library.

• You can also upload documents directly to a library by using the Share a File link found under Participate in the main navigation or Create New Library Entry button on any community's library page. Library resources are not required to be associated with a discussion thread.

Select the Share a File link found under Participate in the main navigation or Create New Library Entry on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Choose a title for your document and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an entry type (most will be standard files, but be cognizant of any copyright licensed material). Once you have completed these steps, click Next.

• Upload your file.

• Select Next if you want to further describe your files and/or add tags to your file. Otherwise, please click Finish to post your library entry

The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and Youtube videos.

Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.