Practice Management Member Conversations

 View Only
Expand all | Collapse all

Post Pandemic Trends in Our Firms

  • 1.  Post Pandemic Trends in Our Firms

    Posted 12-15-2023 12:00 PM

    In my experience of having people in my charge post-pandemic, understanding the key drivers and trends is vital to ensure the balance of work and life are maintained. I love being in the office but not everyone does. So should we change? Check out this article to get a better understanding: HR Policy Trends By Hannah Brown, SHRM-SCP

    This article reflects on the transformative journey of HR policies, particularly in the wake of the 2020 shift to remote work. The architectural community demonstrated resilience and adaptability as firms grappled with the challenges of isolation and a sudden shift to virtual collaboration. What stands out is our industry's commitment to reflection and innovation, exemplified by the extensive polling among staff to shape solutions for the hybrid work model. The article delves into the nuanced aspects of this hybrid approach, emphasizing the benefits of clear communication and the challenges faced by fully remote employees. Furthermore, it explores the evolving time-off policies that prioritize wellness, with a spotlight on longer-term support, especially for women in the industry. The discussion extends to the critical realm of Diversity, Equity, Inclusion, and Belonging (DEI&B), emphasizing the need for genuine, impactful initiatives over performative gestures.

    As the architectural landscape embraces change, the question becomes: How can the industry continue to shape policies that foster flexibility, fairness, and diversity, ensuring resilience in the face of future challenges? Explore the full article HR Policy Trends for an insightful journey into the dynamic future of architectural HR policies.



    ------------------------------
    Michael Perez AIA
    PMKC Leadership Group
    ------------------------------


  • 2.  RE: Post Pandemic Trends in Our Firms

    Posted 12-18-2023 07:43 PM

    Michael P., great points and good article. However, I wonder if the fast-paced developments of AI in architecture will result in the remote workers become nonentities (no longer employed) in medium and large firms and remote staff just not essential to project design, production, specs and delivery in architectural practices of those size firms.  I did not see the HR Policy Trends article addressing AI even in the current HR issues discussion.

    I am interested in other AIA member perspectives of AI and its impact on the future of architecture.



    ------------------------------
    Michael Katzin, AIA
    Johns Creek, GA
    | Johns Creek Planning Commission |
    ------------------------------



  • 3.  RE: Post Pandemic Trends in Our Firms

    Posted 12-21-2023 06:29 AM
    Edited by Rebecca W. Edmunds AIA 12-21-2023 06:31 AM

    Michael K., what a great comment. I haven't seen any information yet on Ai replacing remote workers. Would love to see more on this topic. My research shows that Ai is being used "across HR functions like employee records management (78 percent), payroll processing and benefits administration (77 percent), recruitment and hiring (73 percent), performance management (72 percent), and onboarding new employees (69 percent)." [Source, "Ways Ai is Changing HR Departments," Gem Siocom, businessnewsdaily.com, November 20, 2023). According to Business Insider's Aaron Mok in a December 13, 2023 article, "Fully Remote Workers May be at the Risk of Being Replaced by Ai," jobs that involve primarily repetitive tasks are the most vulnerable. In another article, Business Insider notes the top 10 jobs likely to be replaced by Ai, architects were not on the list. Though I was surprised to see that graphic designers were... In Phil Bernstein's book, Machine Learning, he describes how the entire profession is vulnerable if we don't expand our "value proposition" and create our own database on building information that Ai can pull from. However, he doesn't cite remote workers as especially vulnerable.

    Most firms I know of, post-pandemic, have implemented hybrid policies with some remote and some in-office personnel. A few of the AIA PMKC leaders have fully virtual practices, but interpersonal interaction in some form or another is part of their working model.

    Can you share more on this topic? It would be great to expand everyone's thinking on the ways Ai will transform practice.

    Thank you for your comment!



    ------------------------------
    Rebecca W.E. Edmunds AIA
    President & CEO, r4 llc
    Roanoke VA
    ------------------------------



  • 4.  RE: Post Pandemic Trends in Our Firms

    Posted 01-02-2024 11:38 AM
    Great comments Rebecca.

    Sent from my iPhone




  • 5.  RE: Post Pandemic Trends in Our Firms

    Posted 07-16-2024 01:05 PM

    Michael, I could not agree more. I think remote workers run the risk of "remoting" themselves out of a job, especially with AI as you mention but also in a slower economy. Hybrid is one thing but a person never wants to be so removed from the day to day interactions in a firm that a principal asks "oh, does "pick a name" still work for us?"



    ------------------------------
    Nea May Poole, AIA, NCARB
    Principal
    Poole & Poole Architecture, LLC
    Glen Allen, Virginia
    ------------------------------



  • 6.  RE: Post Pandemic Trends in Our Firms

    Posted 07-16-2024 02:02 PM
    Remote working and Ai together pose delima. Have you been in a situation where an interviewee, one of their first three questions is how many days am I allowed to work remotely?  A response an interviewer might want to ask back is how many days a week do you want to learn about the firm? 

    Ai and desire for remote work is a whole new HR and project and management world.
    ---------------------------------------------------------------------

    Michael L. Katzin, AIA | Architect 

    | 425 Leasingham Way | Johns Creek, GA 30097 

    | 470.469.5586 
    Member | City of Johns Creek Planning Commission

    ---------------------------------------------------------------------






  • 7.  RE: Post Pandemic Trends in Our Firms

    Posted 07-18-2024 11:19 AM

    I was with a multi-state-office firm over the last few days that had experienced a significant amount of "remote only" requests. Having granted them, the end result was, after a year or so of "remoting," these workers left the firm altogether, and many ultimately left the profession. Thus, these employees dropped out of the daily culture and dynamic of the firm, and then they dropped out of the culture and dynamic of their profession. 

    The max days of remote or work-from-home allowed in most firms I work with is two, with three mandatory in-office. With this model, many staff chose to be in the office most days. 



    ------------------------------
    Rebecca W.E. Edmunds AIA
    Editor, AIA PM Digest
    President, r4llc
    ------------------------------



  • 8.  RE: Post Pandemic Trends in Our Firms

    Posted 07-22-2024 09:28 AM

    After posting this a few days ago, I received a LinkedIn message from Marjanne Pearson, founder of Talentstar, who had a great addition to my comments. Getting workers to return to the office full-time faces a few issues that are converging right now:


    "I saw your comments about remote work in the AIA Practice Management newsletter. I agree that it's more challenging to develop and maintain a firm's culture and dynamics across multiple work locations. I'm forwarding an article by Dror Poleg. His comments about the choices that people are making about where they live are relevant to the AIA PMMC, too.

    "We have now traversed one full generation of the 21st Century (20+ yrs), and in the last four years, most of the mid- to large-firms have successfully navigated the impact of remote working and distributed leadership. I think ArchitectsFORA.com (Rebecca notes: a fully virtual firm, like a few of my colleagues on the PMKC leadership group) and RIOS.com (Rebecca notes: this is an "international design collective" that has "co-CEOs" and many with the title of "Creative Director" at the top of the organization ) are good examples of how firms are doing this."

    Marjanne Goes on to say, "[in my experience] in today's professional environment, success and sustainability are more dependent on new models of dynamic shared ownership (and leadership), rather than closely held ownership models with less transparent methods of decision-making and communication."

    Poleg cites a number of factors impacting "back to work" including an abundance of empty and uncommitted urban office space and the housing crisis: 

    "Four years after the initial COVID-19 lockdowns, more than a quarter of all paid workdays are performed from home, according to an ongoing survey by the Stanford economics professor Nicholas Bloom and others. The main reason companies are reducing their office footprint is because they can. As more leases come up for renewal, vacancy continues to rise. Even without a recession, this trend is likely to endure as tenants continue to express a desire to cut down or let go of existing offices ahead of a wave of lease expirations in 2025 and 2026."

    From his LinkedIn post, Poleg states, "The housing market also reflects long-term plans to spend less time at the office. On average, Americans now live much farther away from their workplace than they did pre-pandemic." Commute times of 10 minutes have stretched to 30 minutes or more, factors most likely tied to the housing and affordable housing crisis. 

    "[The] latest assessment includes a new concern that was not part of the original thesis. Artificial-intelligence advances may reduce the number of office jobs and improve the quality of remote collaboration." This model sees a AI as a facilitator of remote work rather than the eliminator of jobs.

    All interesting stuff worth sharing with others in the PMKC. The articles are linked below.

    Denial is Not a Strategy 

    The Urban Doom Loop Could Still Happen



    ------------------------------
    Rebecca W.E. Edmunds AIA
    Editor, AIA PM Digest
    President, r4llc
    ------------------------------



  • 9.  RE: Post Pandemic Trends in Our Firms

    Posted 07-23-2024 08:12 PM
    Edited by Leah A. Bayer AIA 07-23-2024 08:12 PM

    Seeing a shout out of my firm, Architects FORA, by Marjanne via Rebecca, I thought I'd pop in and say hi! and offer to share our JUST label policies in response to innovating DEI&B HR practices, particularly as a 100% remote firm. You can read them all here: https://drive.google.com/drive/folders/1VqaSzyrCpzFOSpyzLdp7dyh__zq0p2Rq?usp=sharing



    ------------------------------
    Leah Alissa Bayer, AIA
    President, Architects FORA
    https://architectsfora.com/
    ------------------------------



  • 10.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 09:11 AM

    Thank you, Leah, for sharing these resources!



    ------------------------------
    Rebecca W.E. Edmunds AIA
    Editor, AIA PM Digest
    President, r4llc
    ------------------------------



  • 11.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 07:31 PM

    Thanks for sharing the info Leah with your peers. There are some pretty interesting programs related to the HR policies, and it is great others tackling the issues and sharing them.

    Real curious to learn more about your technology and processes to make 100% remote effective. We have remote work but are struggling with some of the typical issues of collaboration and aligning work times as well as other IT issues that seem to drive up costs.



    ------------------------------
    Corey Solum AIA
    President, Think Architecture Inc.
    Sandy, Utah
    ------------------------------



  • 12.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 08:05 PM

    Hi Leah

    Very generous of you to share these documents!  Thanks for your support of the profession by sharing best practices; it's an outstanding example of a new way of thinking about 'collaboration and competition' in my view.

     

    Cheers

     

     

    Michael F. Malinowski FAIA

    Consultant         AIA California 

     

    President Applied Architecture Inc

    President, Streamline Institute, Inc 501c3

    ICC Existing Building Code Committee 2018-2023

    AIA California President 2016

    AIA National Director 2012-2014

     

     






  • 13.  RE: Post Pandemic Trends in Our Firms

    Posted 07-25-2024 06:06 PM

    What thoughts do you have about remote work, remote employees, and the loss of a truly collaborative work experience?  A lot of collaboration and project development in our office - whether it be design or construction detailing - happens impromptu and informally. People ask for advice when they are wrestling with an issue or when they want input.  I worry that a remote employee will be hesitant to stop and ask for that kind of assistance if they have to reach out by phone or with a virtual meeting.

    It seems that this would stunt an employees growth and be detrimental to the development of each project.

    Any thoughts or experiences would be appreciated.

    Thanks.



    ------------------------------
    Robert Smith AIA
    Talley & Smith Architecture, Inc.
    Shelby NC
    ------------------------------



  • 14.  RE: Post Pandemic Trends in Our Firms

    Posted 07-27-2024 03:51 PM

    I am a 74 yr old Architect with experience with both.

    I spent 29 years as a Design Director of an Architectural Department in a Medical Design-Build Firm.

    I retired 3 years ago; moved to a new city; went back to work as a Sole Proprietor 2 years ago and have been working with my former firm.

    Working remote for the last couple of years has worked out just fine, but I am an experienced Architect.  While working remote, I often had to work with less experienced Designers and Architects.

    This has been a challenge.   It has also been a challenge working with others in the Office. 

    Working remote can be cumbersome, especially with less experienced staff and I would only recommend it for your more experienced staff. 

    If possible, I would always want to work in an "In Office" environment for all of the rewards one would expect.  Remote, only if you must.

     

    Michael L. Clark, Architect

    Savannah






  • 15.  RE: Post Pandemic Trends in Our Firms

    Posted 07-27-2024 05:47 PM

    Michael, I could not agree with you more. Kudos to anyone making WFH a huge success but that is not my experience. For new employees and less experienced employees it has been a recipe for failure. For new hires, they do not get acclimated to firm culture, they do not get to know anyone in the firm except the people they work with directly-and usually that is one PM which means most of the firm has little understanding of their ability (and sometimes even their existence). For less experienced employees their career suffers. They are not part of the random conversations that teach, they do not overhear senior member of the firm solving problems or dealing with a difficult phone call. They are not invited into the random client meeting or taken at the last minute to a job site visit. They are not effectively a part of collaboration; sure you can zoom them in but that is nowhere the same experience as being in the room as problem solving and design solutions occur. Worse, the senior members of the firm who are not their PM don't really get to know them, and when you promote, it is the rare exception that rises to the top with little to no interaction with the people making decisions to promote. 

    It is the problem in reverse with senior staff. THEY are the ones who should be mentoring, leading, engaging folks in the studio. But if they work from home, they are not. Again, sure there are zoom calls and such but that is a weak substitute for day in day out interactions, the casual conversations that lead to "aha!" moments and the personal bonds that occur with day to day interaction. We are also finding hybrid has its own problems. While it is better than having a fully remote employee, it is not the same as being full time. 

    All that being said, our firm allows hybrid schedules because we do not want to lose people we have spent time training simply because  they do not like to commute and want to work in their jammies. That may sound snarky (and it is) but our HR has had to have conversations about attire with WFH folks on zoom calls.  However, with new hires we do not offer hybrid until they have been at the firm a few years and we have not lost any candidate we made an offer to because of this.

    I know this trend is not going away anytime soon but I worry for the profession as so many new members to it see WFH as a birthright and do not understand how it can negatively impact their learning and hence their careers. Again, my hat is off to those who are having great success with it but I have to suspect a lot of those are more senior/experienced architects. Every firm has to work through the best solution for them but for us I would give an awful lot to go back to when everyone was in office, the firm as a whole would be more cohesive, would function better and (I know this is a controversial perspective) but we would definitely get more done and get more done well. 



    ------------------------------
    Nea May Poole, AIA, NCARB
    Principal
    Poole & Poole Architecture, LLC
    Glen Allen, Virginia
    ------------------------------



  • 16.  RE: Post Pandemic Trends in Our Firms

    Posted 07-30-2024 11:46 AM

    Great documents! Thank you for sharing!



    ------------------------------
    John Rowland AIA
    Commonwealth Architects, P.C.
    Mechanicsville VA
    ------------------------------



  • 17.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 12:14 PM

    Excellent information, and thanks for sharing the articles!



    ------------------------------
    Mitchell Harding AIA
    VP/Snr. PM | Corgan
    Dallas TX
    ------------------------------



  • 18.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 01:45 PM

    Here's another great read, thanks again to Marjanne Pearson, "10 Rules for the Post-Hybrid Work Era – A New Playbook from the Leading Experts." You can access it here: https://bit.ly/3YomTSq  



    ------------------------------
    Rebecca W.E. Edmunds AIA
    Editor, AIA PM Digest
    President, r4llc
    ------------------------------



  • 19.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 07:23 AM

    I don't think it's particularly insightful to say remote workers will become "nonentities" simply because of WHERE they do their work. A better indicator would be the value-add of an employee, regardless of where they log in from. 

    If human employees are unable bridge geographic divides, then multi-office firms are destined to become little more than franchises with no communication or collaboration between them. 



    ------------------------------
    Thomas Stablein AIA
    The Collaborative Inc.
    Toledo OH
    ------------------------------



  • 20.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 08:22 AM

    This thought is way off but related to the main discussion thread...........

    Has anyone heard discussions emerging from cities that have a lot of growth in remote professional services workers working from home offices that are not in the same city of the main office and that the remote home office worker has to get a separate business license?

    It is crazy but possible especially if the remote worker is a "consulting" worker and when a city is looking for new revenue sources.







  • 21.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 09:07 AM
    One of the best books I have read about the meaning and future of work is "Bullshit Jobs" by  David Graeber.
    "a powerful argument against the rise of meaningless unfulfilling jobs and their consequences"
    Prior to the pandemic we sat quietly at our desks much of the time and concentrated on the work we were trained to do. 
    The work was often repetitive tasks, that will ultimately be done by AI. 
    Remote work forces managers and leaders to better organize and communicate their purpose and tasks. 
    It also minimizes useless meetings and workplace harassment, which has traditionally been an issue for women and minorities. 
    Remote work levels the playing field in so many ways. 

    Lynn Fritzlen AIA

     


     






  • 22.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 09:12 AM

    Great quote, Lynn. Thanks for sharing!



    ------------------------------
    Rebecca W.E. Edmunds AIA
    Editor, AIA PM Digest
    President, r4llc
    ------------------------------



  • 23.  RE: Post Pandemic Trends in Our Firms

    Posted 07-24-2024 09:13 AM

    Great question, Michael. I hope we get some answers from other members. Thanks for posing it!



    ------------------------------
    Rebecca W.E. Edmunds AIA
    Editor, AIA PM Digest
    President, r4llc
    ------------------------------



  • 24.  RE: Post Pandemic Trends in Our Firms

    Posted 08-22-2024 08:10 AM

    One last post on this long thread! 

    Another insight from industry ally Marjanne Pearson of Talent star that includes a downloadable survey released this month: 

    With fewer in-person workdays, many companies have reduced their office space, while upgrading to facilities with amenities that help motivate employees to come in. New research from CBRE, the commercial real-estate services company, suggests that office-space contraction is at least slowing, even as many employers require more desk-sharing by employees. Here are some of the most important takeaways for companies and workers from CBRE's new survey of 225 corporate real-estate executives and our conversation with Julie Whelan, the company's global head of occupier thought leadership:


    ------------------------------
    Rebecca W.E. Edmunds AIA
    Editor, AIA PM Digest
    President, r4llc
    ------------------------------



  • 25.  RE: Post Pandemic Trends in Our Firms

    Posted 08-23-2024 10:12 PM
    Thanks so much for sharing these articles, Rebecca.
    Note that our firm is Talentstar (actually Talentstar, Inc.).

    Best,
    M.


    Marjanne Pearson
    1+ 510.541.3252 m
    talentstar.com
    ·································
    she | her
    ·································
    Strategy by Design

    attachment.png






  • 26.  RE: Post Pandemic Trends in Our Firms

    Posted 08-24-2024 08:08 AM

    Sorry about that Marjanne! Moving too fast for my own good!



    ------------------------------
    Rebecca W.E. Edmunds AIA
    Editor, AIA PM Digest
    President, r4llc
    ------------------------------



  • 27.  RE: Post Pandemic Trends in Our Firms

    Posted 09-05-2024 02:48 PM

    I have been running a small all remote practice for many years prior to the pandemic. Our projects are generally under 10,000 square feet. Working with remote staff started with my first worker in 2005 who didn't want to be in an office but was someone I already had a working relationship at a previous firm. He had been in independent contractor at that firm. (I have guidance from an HR lawyer on working with ICs.) In 2008 the signs of the Great Recession compelled me to give up my office and move all operations to my home. Those who could also WFH remained part of my workforce. 

    As that recession ended, I began to grow my workforce and developed systems that allowed us to better communicate remotely with one another. We were early adopters of Zoom and Citrix products. In 2019 I shared our process at the A'19 Conference on Architecture and the CRAN Symposium. At the Conference, I brought in one of my architects live, on Zoom, to show the attendees our design collaboration process. 

    When the COVID pandemic hit, we were prepared and just had to onboard our clients on our remote working process. As you can imagine, I also had many requests to speak on the subject of remote working and I fulfilled as many requests that I could. 

    Today, we continue to thrive as an all remote team and my workers are located all over the nation while I am located in California. That first worker from 2005 still works for me along with 7 other architects and one interior designer. We are a unique business model of a firm that is virtual, all remote, and all (except for me) independent contractors. 



    ------------------------------
    Jennifer Kretschmer AIA
    J. Kretschmer Architect
    Los Gatos CA
    ------------------------------