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Small Project Design Forum at AIA24

  • 1.  Online Client Payment Options

    Posted 02-02-2022 02:35 AM
    My client billings request payment by check (personal, cashier's) or money order.  Being able to copy those checks (when they do come in) as a record of payment is favored by my bookkeeping support.

    But in the digital world, it does seem to be a quaint request.  Maybe it is time to accept electronic payments.  I'm sure that many of you do so.

    I think my requirements are rather simple:
    1.  Needs to go into my business account (so the person-to-person transfers are out).
    2.  Needs to be easy for someone to pay, from whatever account they want to pay from.
    3.  Should tell me when a payment has been made.
    4.  Should be affordable.  Paying 3% to a credit card processor is something I want to avoid.  1.5%, maybe.
    4a. If it could automatically charge the processing fee to the payer (many government online payments do this), that would be OK.
    5.  Must be secure.  I don't want someone draining my account.
    6.  Ideally, when I send an invoice, there is a link built-in which the client can click and readily make payment.

    What am I missing?
    Which services seem to work?
    What practices have you used?

    Thanks,

    ------------------------------
    Joel Niemi AIA
    Joel Niemi Architect
    Snohomish, WA
    ------------------------------


  • 2.  RE: Online Client Payment Options

    Posted 02-03-2022 07:33 PM
    We use Quickbooks. We email the invoice, the client has the option of paying electronically by bank transfer. The money goes into our business account and quickbooks charges a $3 ( yes three dollar) transaction fee no matter what the transfer amount was. Clients can also pay by check in the mail. Over 50% of our clients pay electronically, usually the same day that they get the invoice. It is really nice to get paid so quickly.

    ------------------------------
    Linna Frederick FAIA
    Frederick & Frederick Architects
    Beaufort SC
    ------------------------------



  • 3.  RE: Online Client Payment Options

    Posted 02-04-2022 05:26 PM
    Jane,  Where do you find clients that pay the same day they get their invoice?  Pretty unbelievable. 

    David J. Brotman, FAIA

    Sunset Consultants
    24350 North Whispering Ridge Way, #38
    Scottsdale, AZ 85255
    C:  310-409-7111
    T:  480-247-2218






  • 4.  RE: Online Client Payment Options

    Posted 02-04-2022 05:33 PM
    We do all custom residential who typically are fast payers.






  • 5.  RE: Online Client Payment Options

    Posted 02-04-2022 10:37 AM
    I use the Quickbooks payment system for online processing.

    The advantage is that it’s integrated to Quickbooks and is therefore pretty seamlessly integrated into my bookkeeping system. It’s secure, and easy for clients who pay by clicking a link on the e-mailed invoice. I find that I get payments a lot faster using electronic payments vs physical checks.

    The downside is that it’s expensive at about that 3% cost range. I’d be interested in hearing what experience people have had with other payment systems. For me, having a seamless system outweighs the cost factor; but if other systems offer a similar ease of use I’d be happy to change.

    Sincerely,


    Jody Keppers, AIA, LEED AP, NCARB
    Licensed Architect in Minnesota & Wisconsin

    Mailing Address:
    Keppers Design Architecture
    620 Ridgewood Road
    Duluth, MN 55804

    Downtown Office:
    301 West Superior Street
    Duluth, MN 55810

    218-409-6409
    jkeppers@keppersdesign.com
    www.keppersdesign.com




  • 6.  RE: Online Client Payment Options

    Posted 02-04-2022 11:01 AM
    Jody,

    We use Quickbook for payments but do not accept credit cards which is the 3%. We only accept electronic payments where Quickbooks only charges $3 (Three Dollars) per payment no matter how large or small the payment.

    ------------------------------
    Linna Frederick FAIA
    Frederick & Frederick Architects
    Beaufort SC
    ------------------------------



  • 7.  RE: Online Client Payment Options

    Posted 02-07-2022 05:27 PM

    Linna,

     

    We do the same as you, but do offer clients the option of paying by credit card – and then charge them the 3.5% +/- "convenience fee".  Not many choose that option.

     

     






  • 8.  RE: Online Client Payment Options

    Posted 02-07-2022 05:28 PM
    Jody,

    We also use quickbook for payments. We do not accept credit cards, but we are charged, I think it's 1% with a $10 cap per transaction. So for us it's always $10. We pass this cost onto our clients to be reimbursed. We have also noticed that we are getting paid faster and there are less human errors in the payments that we are receiving.

    best,
    Heather Washburn

    --
    calico studio
    1155 Smith Level Road
    Chapel Hill, NC 27516

    www.calico-studio.com

    617-869-9646 (m)





  • 9.  RE: Online Client Payment Options

    Posted 02-08-2022 10:15 AM
    Edited by Sarah K. Mannes Homstad AIA 04-09-2022 09:05 AM
    Joel,

    I'm a sole proprietor and I use Quickbooks Self-Employed. It's not as robust as the full version of QB, but after making some adjustments it's worked really well for invoicing and electronic payments. 

    Clients can pay invoices by check (hardly any do) OR by credit card payment OR by bank transfer. Credit card payments cost 2.9% + 25 cents, but bank transfers are free. You don't have to accept credit card payments.

    1. The money goes into my business account. There's up to a week lag between the client making the payment and the $$ showing up in my bank account. 

    2. I've never heard that it wasn't easy for my clients to use. My clients do tend to pay very promptly, and it's likely because the electronic payment option has made it so convenient.

    3. I have my QB app notifications turned on, so I get notifications when they view the invoice and again when they pay it. The invoice automatically gets marked "PAID" in QB and I'm prompted to send out an electronic receipt. (optional)

    4. Quickbooks S-E is less than $200/year when you bundle it with TurboTax. I think it's around $150/year without TurboTax.

    5. Have had no issues with security.

    6. Clients receive an auto-generated e-mail with a link to a professional-looking invoice, which you can personalize with your business logo. The invoice contains a link that takes them directly to an online payment option.

    Hope this is helpful. Here's a link to an online article about S-E here, if you're not sure it's right for you.

    Edited to add: I see in their list of Pros and Cons that they consider SE to have invoicing limitations. Even though it doesn't let you set up client records, it does remember previous clients so that as soon as you input the client's name again, it populates the rest of the contact fields for you. This article also claims you "can't track unpaid invoices," which seems misleading. It's easy to call up a complete list of invoices and check their statuses. Plus, you'll get notifications asking if you'd like to send reminders to clients in danger of missing their payment due dates, or even those who haven't opened their invoices yet. Handy features.

    Again, I had to adjust my expectations downward from what I could do with the full version of QuickBooks, but if you don't have any employees, it's hard to beat for the price.

    Sarah

    ------------------------------
    Sarah Mannes Homstad AIA
    Mannes Architects, LLC
    Yankton SD
    ------------------------------