AAH Live Course: Healthcare Parking: The First and Last Impression

When:  Jun 8, 2021 from 2:00 PM to 3:00 PM (ET)

Healthcare Parking: The First and Last Impression

This webinar is sponsored by the Academy of Architecture for Health (AAH) and provides 1 HSW|LU credit.


The interaction a patient or visitor has when parking at a healthcare facility can greatly impact their overall experience. Parking experts Stephanie Barnes, vice president at LAZ Healthcare Services, Jeffrey Elsey, PE, CAPP, LEED AP, vice president at Kimley-Horn and Dave Ryan, PE, president/CEO of Walker Consultants join together to share their insights on the healthcare parking experience. They will discuss the questions and metrics to consider when designing parking on a medical campus as well as how to approach programming to enhance the patient, visitor and staff experience. Panelists will also share thoughts on potential future impacts on parking operations and the changing role of parking post-COVID. Attendees will be able to ask questions during and after the presentation.


After participating in this webinar attendees will:

  • Have an understanding of the importance of evaluating parking needs early in the planning process and its impact on creating a safe environment.
  • Have insight into the complexities of designing parking in a medical environment and the ways it impacts the users experience and safety.
  • Appreciate how operational considerations influence parking design including the needs of patient and emergency vehicles and potential need to use parking zones for temporary triage and treatment.
  • Have an understanding of various parking-related performance metrics and their impacts to various user groups.
  • Appreciate the importance of a positive user experience and its contribution to the overall mission of a healthcare organization.



This session is part of the Healthcare Essentials series. As part of the Academy’s multi-channel, on-line approach, these sessions provide millennial members starting out in healthcare-centric practices exposure to healthcare design fundamentals and a refresher course for experienced healthcare architects and planners.


Stephanie Barnes
Vice President, LAZ Healthcare Services (Division of LAZ Parking)

Stephanie Barnes is vice president of LAZ Healthcare Services. She has 16 years of healthcare experience and her experience in healthcare operations includes support service operations and contract management for patient transportation, valet service, parking management, food service (retail and in-patient), security services, shuttle transportation, master planning, wayfinding, concierge, strategic innovations and technology programs. In her current role, Stephanie supports over 160 healthcare support operations across 18 LAZ regions across the US. With over 1,200 LAZ Healthcare employees in the field, Stephanie is passionate about training, development, employee engagement and client relationships. Stephanie is a member of the International Association of Healthcare Safety and Security, National Diversity Council, National Association of Professional Women, National Parking Association Diverse Leaders Network, and International Parking Institute.

Jeffrey Elsey, PE, CAPP, LEED AP

Jeffrey Elsey is an industry leader in designing highly functioning and state of the art parking and mobility system on healthcare campuses. He has helped large and small healthcare campuses across the United States to develop strategic infrastructure and policy road maps for parking and mobility systems, including some of the most constrained campuses in the country. Jeffrey is a member of the International Parking and Mobility Institute, National Parking Association’s Parking Consultants Council, and Association of Commuter Transportation. He also sits on the Board of Directors for the Parking and Transportation Association of Georgia and is a member of the Atlanta Chapter of the Urban Land Institute’s Livable Centers Coalition. His involvement with these organizations allows him to stay current on the latest technologies, trends, and opportunities as well as implement best practices with his clients across the nation.

Casey Wagner, P.E.
Walker Consultants

Casey Wagner is an Executive Vice President and Regional Leader for Walker’s Western Region of the United States. With over 25 years of experience at Walker, his responsibilities encompass every facet of parking consulting and design. His project expertise includes a wide variety of private, governmental, educational and healthcare projects, providing full design, parking consulting, and restoration services.


Cindy Beckham

Cindy Beckham, principal and healthcare studio leader at SmithGroup, has provided effective methodologies and leadership for scores of strategic facility planning and facility design processes across the country for the last 25 years. Her work on the both the client and consultant sides of the table, provide her with insight on the impact of effective design and strategy in healthcare to drive effective outcomes for improved population health.