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The Retail and Entertainment Knowledge Community (REKC) fosters the creation, discussion, and dissemination of knowledge about the retail and entertainment environments among practitioners, clients, retailers, and the general public to advance the practice and improve the quality of retail and entertainment environments.

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Reinventing happiness and the customer experience

  • 1.  Reinventing happiness and the customer experience

    Posted 04-27-2015 01:16 PM
    This message has been cross posted to the following Discussion Forums: Technology in Architectural Practice and Retail and Entertainment .
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    Interesting article aside from the internal politics of making this innovation change but how will the changes in technology impact the built environment we design???

    http://www.fastcompany.com/3044283/the-messy-business-of-reinventing-happiness#chapter-Journey_Into_imagination

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    David Kim AIA
    Harriman Kinyon Architects, Inc.
    Walnut Creek CA
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