Webinar: Technology’s New Role in Healthcare Design and Operations

When:  Mar 12, 2019 from 2:00 PM to 3:00 PM (ET)
Earn 1.0 AIA LU/HSW | Tuesday, March 12, 2019 | 2–3pm ET


The one certainty with technology is that it will change. This is especially true in healthcare design, where, as healthcare architects, we aim to anticipate change, design for flexibility, and ensure that buildings last far longer than any current trend in technology. This presentation will explore the role that technology plays in the patient experience, staff experience, and healthcare operations. It will also highlight the interrelationship between the technology master plan and the facility master plan as both seek to address the needs of technology infrastructure within existing buildings while ensuring the adaptability and flexibility to support future building needs- whether they are anticipated or still unknown.

Learning objectives

After participating in this webinar attendees will be equipped to:

  1. Understand the integral role technology plays in the design of healthcare spaces.
  2. Understand the impact of technology on patient and staff experience in healthcare settings.
  3. Identify challenges associated with the pace of change in technology and strategies to mitigate them.
  4. Explore the impact that technology will have on future healthcare operations, patient expectations, and healthcare system strategic thinking.

Ideal audience

This session is part of the Health Care 101 series by the Academy of Architecture for Health.  The web-based 60-minute seminars are tailored to provide budding healthcare professionals with conceptual and practical primer-level knowledge.

Education level




Gregg Ostrow, AIA

Gregg graduated Magna Cum Laude from Cal Poly, San Luis Obispo with a Bachelor of Architecture degree in 1984 and became a licensed architect in 1987. From 1998 to 2008, Gregg was the Facility Architect for the St. Luke’s Health System in Boise, Idaho where he worked on over 400 health care projects ranging from Medical Imaging Equipment Replacement projects to Master Planning Regional Healthcare Campuses. Since then he has been consulting for the local hospital systems and has served on the Board of the Idaho Society of Healthcare Engineers.



Liz Schmitz, AIA, LEED AP, EDAC

Liz has more than a decade of experience in healthcare design, focusing her work on planning, visioning, and programming. As a medical planner, she implements a highly interactive approach for working with clients to create healing environments that respond to their unique programmatic goals and needs. Liz is dedicated to staying current with the healthcare industry and understanding the impact this information has on design solutions. She believes the built environment should positively support people throughout all of life’s major and minor experiences and is particularly interested in exploring how the evolution of technology impacts the user experience and the way we design healthcare spaces.

GoToWebinar Platform Troubleshooting

If you have had trouble seeing the screen during past webinars: 1) download the latest version of Java beforehand and 2) try logging out and logging back in. If you have trouble listening via computer speakers, try using the telephone call-in number.

View the Presentation Files
When available, you can download a copy of the presentation and the Q&A here. A PDF of the presentation will be posted prior to the live webinar, and the Q&A will be posted after the webinar. Continuing Education Hours are only offered during the live event.

Report AIA Continuing Education
Continuing Education hours are only offered during the live event, and only to AIA members. A link to a survey will be provided both at the end of the webinar and in a follow-up email sent one hour after the end of the webinar. This survey must be completed in order to receive credit. AIA members will have their credit recorded within two weeks.

PLEASE NOTE: Each AIA member or IDP record holder needs to fill out their own survey individually. The survey will close 48 hours after the conclusion of the presentation.

Please send your questions, comments and feedback to: knowledgecommunities@aia.org.