Retail and Entertainment

Reinventing happiness and the customer experience

  • 1.  Reinventing happiness and the customer experience

    Posted 04-27-2015 01:16 PM
    This message has been cross posted to the following Discussion Forums: Technology in Architectural Practice and Retail and Entertainment .
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    Interesting article aside from the internal politics of making this innovation change but how will the changes in technology impact the built environment we design???

    http://www.fastcompany.com/3044283/the-messy-business-of-reinventing-happiness#chapter-Journey_Into_imagination

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    David Kim AIA
    Harriman Kinyon Architects, Inc.
    Walnut Creek CA
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